This website is the property of Vetpharm BV
Address: Oude Iepersestraat 88, 8870 Izegem, Belgium
Phone number: +32 51 30 31 00
E-mail: info@vetpharm.be
Company number: BE 0839.331.991

By accessing and using the website you expressly agree to the following terms and conditions.

Intellectual property rights

The contents of this site, including brands, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to Vetpharm BV or entitled third parties.

Limitation of liability

The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and can therefore not be considered as personal, professional or legal advice to the user.

Vetpharm BV makes great efforts to ensure that the information made available is complete, correct, accurate and updated. Despite these efforts, inaccuracies may occur in the information made available. If the information provided should contain inaccuracies or if certain information on or via the site should be unavailable, Vetpharm BV will make the greatest effort to rectify this as soon as possible.

Vetpharm BV can, however, not be held liable for any direct or indirect damage resulting from the use of the information on this site. If you should find any inaccuracies in the information made available through the site, you can contact the administrator of the site.

The content of the site may be adapted, modified or supplemented at any time without notice or notification.

Vetpharm BV gives no guarantees for the proper functioning of the website and cannot be held liable in any way for the malfunctioning or temporary (un)availability of the website or for any form of damage, direct or indirect, that might result from the access to or use of the website.

Vetpharm BV can in no case be held liable against anyone, directly or indirectly, in any particular or other way, for damage attributable to the use of this site or any other, especially as a result of links or hyperlinks, including, without limitation, all losses, work interruptions, damage to programs or other data on the computer system, to equipment, software or other of the user.

The website may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. The placing of links to these websites or pages in no way implies an implicit approval of their contents.

Vetpharm BV expressly declares that it has no control over the content or other characteristics of these websites and cannot under any circumstances be held liable for their content or characteristics or for any other form of damage resulting from their use.

Applicable law and competent courts.

Belgian law is applicable to this website. In the event of a dispute, only the judicial district under which the registered office of Vetpharm BV falls shall have jurisdiction.

Below warranty clauses are only applicable for the lease of the Phi-Tech systems


1.1. Limited Warranty. Vetpharm warrants that during the applicable Warranty Period (defined below), the Products will, in all material respects, perform the functions described in the applicable Documentation, and will be free from material defects in materials and workmanship, subject to normal and intended use and service (the “Warranty”).

In the event of any Warranty breach (not caused by a Warranty Exclusion (as defined below)) with respect to a Product within the Warranty Period (each such Product, a “Defective Product”), and provided Customer has notified Vetpharm (at info@vetpharm.be or other contact information in Order) of the defect promptly after discovery thereof, Vetpharm shall first determine whether the defect can be resolved via any Support Services (to the extent such Defective Product is covered by an existing Support Package), and Customer shall fully cooperate with Vetpharm in such efforts. If such Defective Product is not covered by an existing Support Package, or if Vetpharm determines that Support Services cannot resolve the defect, Vetpharm shall (at its sole option, and at no additional charge): (i) Repair the Defective Product (or any part thereof) or replace the Defective Product (or any part thereof) with new o refurbished Products (or any part thereof), as the case may be, or (ii) terminate this Agreement, and refund the price paid for such Product, less one-twenty-fourth (1/24) thereof each month following the Effective Date until the date of receipt of notice from the customer. The foregoing subsections (i) and (ii) represent Customer’s sole and exclusive remedy, and Vetpharm’s sole and exclusive liability, for any breach of the Warranty. In the event Vetpharm repairs or replaces a Defective Product pursuant to this Section, the Warranty shall remain in force for the remainder of the original Warranty Period, as then in effect.

1.2. Warranty Period. Unless otherwise specified by the Order, the “Warranty Period” shall be the later of: (a) twenty-four (24) months commencing upon the date of delivery of the Product by Vetpharm; or (b) the expiration of a thirty (30) day period following the date of the delivery of the repaired or replacement Products or parts (as the case may be).

1.3. Warranty Returns. Subject to the provisions of Section 1.1, Defective Products will be returned to Vetpharm (Incoterms 2020) Vetpharms Shipping location, shipping charges prepaid. No returns will be made without Customer first obtaining a Return Material Authorization (RMA) ticket and number from Vetpharm (“RMA Ticket”). Defective Products returned to Vetpharm without RMA Ticket will be returned unopened, at Customer’s sole risk, cost and expense, or otherwise discarded. When requesting a RMA Ticket, Customer shall provide the following information: (a) a detailed description of the nature of the defect, and the reason for the return; (b) model and serial number for each unit to be returned; and (c) applicable Vetpharm invoice number and date. The RMA Ticket Information (as well as other information an markings instructed by Vetpharm) shall be marked on the parcel, which Customer shall package in its original packaging, unless permitted otherwise in writing by Vetpharm, in which case Customer shall package it to reasonably accepted commercial standards for electronic equipment. Vetpharm will pay shipping charges for delivery of repaired or replaced Products back to Customer, provided that if Vetpharm reasonably deems, in its sole discretion, that the returned Defective Product was not covered by the Warranty or was subject to Warranty Exclusion (defined below), Customer will pay all return shipping charges.

1.4. Warranty Exclusions. Notwithstanding the foregoing, the Warranty excludes, and Vetpharm shall have no responsibility or liability hereunder to support, service, or respond to, any and all of the followings (each, a “Warranty Exclusion”): (a) Products that have been altered, reconfigured or modified by Customer or any third party other than Vetpharm’s authorized customer support personnel; (b) the combination of the products with any third party product or service, such as use of the Products in any manufacturing process; (c) Products not installed by Vetpharm’s authorized customer support personnel (if applicable); (d) failure by Customer to promptly implement an Update in accordance with the end user license; (e) defects or other damage caused by negligence, abuse, or use other than in accordance with the Documentation or EUL, or by natural disasters or other factors beyond the reasonable control of Vetpharm; (f) Vetpharm complying with Customer’s instructions, designs or specifications for the Products; (g) transfer of control of the Products to any person or entity other than Customer.

2. Warranty disclaimer

You expressly acknowledge and agree that use of the Vetpharm materials is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy, and effort is with you. To the maximum extent permitted by law, the Vetpharm materials and any services performed or provided by the Vetpharm materials are provided “as is” and “as available”, with all faults and without warranty of any kind, and Vetpharm hereby disclaims all warranties and conditions with respect to the Vetpharm materials and any services performed or provided by the Vetpharm materials, either express, implied, or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and of noninfringement of third party rights. Vetpharm does not warrant against interference with you enjoyment of the Vetpharm materials, that the functions contained in or services performed or provided by the Vetpharm materials will meet your requirements, that the operation of the Vetpharm materials or the related services will be uninterrupted or error-free, or that defects in the Vetpharm materials or related services will be corrected. No oral or written information or advice given by Vetpharm or its affiliates or representatives shall cerate a warranty. Should the Vetpharm materials or related services prove defective, you assume, except as expressly set forth in section 1. (Limited Warranty) of this disclaimer, the entire cost of all necessary servicing, repair or correction.

3. Limitation of Liability

To the extent not prohibited by law, in no event shall Vetpharm be liable for personal injury or any incidental, special, indirect, or consequential damages whatsoever, including without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your user or inability to use the Vetpharm materials, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if Vetpharm has been advised of the possibility of such damages.

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